General Conditions of Sale

Woad Stress Management CC

Article 1: Scope of Application

These General Conditions of Sale ("Terms") govern all transactions concluded through the website woadstress.com and any related platforms operated by WOAD STRESS MANAGEMENT CC (CK2009/016701/23) ("we", "us", "our").

A "client" or "customer" is any natural or legal person who places an order through our secure payment platform, or by any other means we may accept from time to time.

By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.

Article 1a: Age Restriction

You must be at least 18 (eighteen) years old to purchase any product or service from us.

We take reasonable steps to restrict access to our products and services to minors. If we become aware that a customer is under the age of 18, we will immediately cancel the order, refund any payment made, and remove the individual from our database. We reserve the right to request proof of age at any time.

Article 2: Order Acceptance

Any order placed on our website implies full and unreserved acceptance of these Terms.

An order is only confirmed once payment has been received in full and we have sent you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or breach of these Terms.

Article 3: Price and Currency

All prices are displayed in United States Dollars (USD) and are exclusive of any applicable taxes, unless otherwise stated.

We reserve the right to change our prices at any time. However, the price applicable to your order will be the price displayed at the time you complete your purchase.

Article 4: Payment

Payment is due immediately at the time of placing your order.

We accept payment via PayPal, which securely processes payments by credit card, debit card, or PayPal balance. You do not need a PayPal account to pay by card.

All payment information is encrypted and processed by PayPal in accordance with their security standards. We do not store or have access to your full payment card details.

Any guarantee as to the security of the payment system is the responsibility of PayPal and cannot be attributed to us.

Article 5: Delivery of Digital Products

All products sold through our website are digital products (online course access and downloadable e-books/PDFs).

Delivery is made electronically. Upon successful payment:

You will receive an email confirming your order.
You will receive access details for the online course.
If you purchased the order bump (the second e-book), you will receive a separate email with the download link for that PDF.

If you do not receive your delivery email within 24 hours of purchase, please check your spam/junk folder first, then contact us at contact@woadstress.com.

We are not responsible for delivery failures caused by incorrect email addresses provided at checkout, or by email filtering systems beyond our control.

Article 6: Refund and Cancellation Policy

Your Rights Under South African Law:

As a consumer purchasing digital products online, you have certain rights under the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Consumer Protection Act 68 of 2008 (CPA).

Cooling-Off Period:

Under Section 44 of the ECTA, you have the right to cancel an electronic transaction without reason or penalty within 7 (seven) days of the date of delivery (for goods) or conclusion of the agreement (for services). For digital products, the "delivery" occurs when access is granted or the download link is provided.

However, please note that the cooling-off right may not apply where:

You have already accessed or downloaded the digital product;
The product is personalised or made to your specifications;
The product, by reason of its nature, cannot be returned.

Refunds for Defective or Inaccessible Products:

If a digital product is defective, inaccessible, or materially different from its description, you are entitled to a full refund. Please contact us within 7 days of purchase with details of the issue.

How to Request a Refund:

To request a refund, email contact@woadstress.com with your order details. Refunds will be processed within 15 business days of approval, using the original payment method.

Exceptions:

Refunds are not available for:

Change of mind after accessing or downloading the digital product;
Failure to use the product;
Lack of technical compatibility on your device, where minimum requirements were clearly stated.

Article 7: Intellectual Property

All content provided through our website, course, and e-books — including text, videos, graphics, logos, and downloadable materials — is the intellectual property of WOAD STRESS MANAGEMENT CC (CK2009/016701/23) or its licensors and is protected by copyright law.

You may not reproduce, distribute, resell, share, or otherwise exploit any course materials or e-books without our prior written consent. Access to the course and e-books is granted for personal, non-commercial use only.

Article 8: Protection of Personal Information (POPIA)

We are committed to complying with the Protection of Personal Information Act 4 of 2013 (POPIA).

What we collect: We collect your name, email address, and payment information when you place an order. We may also collect data about how you use our website and course platform.

Why we collect it: To process your order, deliver your products, send you relevant communications, and improve our services.

How we protect it: We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse.

Your rights: Under POPIA, you have the right to:

Access the personal information we hold about you;
Request correction or deletion of your personal information;
Object to the processing of your personal information;
Lodge a complaint with the Information Regulator of South Africa.

By placing an order, you consent to our collection and use of your personal information as described in this Article and in our separate Privacy Policy.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

Article 9: Limitation of Liability

To the maximum extent permitted by South African law:

We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
Our total liability for any claim arising from your purchase is limited to the amount you paid for the product concerned.
Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or any other liability that cannot be excluded under the CPA or other applicable law.

Article 10: Governing Law and Jurisdiction

These Terms, and all transactions concluded under them, are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or your purchase shall be subject to the non-exclusive jurisdiction of the courts of South Africa. We encourage you to contact us first at contact@woadstress.com to resolve any dispute amicably before pursuing legal action.

Article 11: Dispute Resolution

In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved informally, either party may refer the matter to mediation or arbitration in accordance with South African law, before resorting to litigation.

Article 12: Amendments

We reserve the right to amend these Terms at any time. Any changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically. Continued use of our website or purchase of our products after changes are posted constitutes acceptance of the amended Terms.

Article 13: Company Information

WOAD STRESS MANAGEMENT CC

Company Registration: CK 2009/016701/23

Email: contact@woadstress.com

Website: woadstress.com